Business Analysis and Requirements Gathering - Topical Outline
Business Analysis Concepts
Introduction
Terminology and Concepts
Business System Life Cycle
Importance of Requirements Gathering
Client Participation
Communication Skills
Expectations
Analyst's Responsibilities
Customer's Responsibilities
Communication
Listening - The Most Important Part of Interviewing
Listening versus Hearing
Listening Intensity
Marginal
listening
Arbitrary
listening
Active
listening
Ten Ways to Improve Your Listening
Skills
Principles of Communication
Prescriptions for Effective Listening
Feedback and Listening
Conflict Resolution
Listening and Behavioral Styles
Understanding Communication Styles
Insights into "Driving"
Personalities
Insights into "Expressive"
Personalities
Insights into "Amiable"
Personalities
Insights into "Analytical"
Personalities
The Importance of Questioning
Realizing the Power of Different Types of Questions
Dealing with Emotion
Summary
Interviewing
Observing, Listening, and Talking to Users
After the Interviews
Exercise: Planning
Planning
Introduction
Terminology
Project Scope Definition
ERD's and Functional Hierarchies
Introductory Briefings for Business Direction
Analysis
Introduction
Object-Oriented Analysis
Analysis Interviews
Data Modeling
Identifying Elementary Functions
Diagramming Techniques
Exercise: Entity Relationship Diagrams
Data Integrity
Dataflow Diagrams
Matrix Diagrams
Use-Case
Reporting and Feedback
Exercise: Analysis
Design
Introduction
Relational Database Design
Application Design
From Requirements to Code Specifications
Exercise: Design
Considerations After Design
Introduction
Application Development Tools
User Documentation
Implementation
Production
Production Management
Z510 / 3 Days These Materials © Copyright 2005 by Rick High V1.x
this page last updated: 27 May, 2005
this page copyright © 2005 by The Trainer's Friend, Inc.