Philosophies

Our fundamental business philosophies include

• Be easy to do business with
  • Easy to get information
  • Easy to schedule and run a class, even a consortium
  • Easy to reach us
  • Keep things as simple as possible

• Provide quality products
  • Technically current and accurate
  • Written and organized for learning
        and later as a reference
  • Customer service is one of our products
  • Be creative in responding to customer needs

• Price on value, but be competitive
  • Must cover costs, including paying instructors
        and course authors quality rates
  • Single price, including expenses
  • We offer discounts for special situations:
  • First time customer
  • Preferred customer
  • First time course taught
  • Promotional offerngs
  • Bulk training purchase
  • Pre-purchase discount

These basic philosophies create the groundwork for our procedures. 

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this page last updated: 26 April, 2008
Copyright © 2008 by The Trainer's Friend, Inc.