Philosophies

Our fundamental business philosophies include

• Be easy to do business with
  • Easy to get information
  • Easy to schedule and run a class, even a consortium
  • Easy to reach us
  • Keep things as simple as possible

• Provide quality products
  • Technically current and accurate
  • Written and organized for learning and later use as a reference
  • Customer service is one of our products
  • Be creative in responding to customer needs

• Price on value, but be competitive
  • Single price, including expenses
  • We may offer discounts for special situations:
    • Preferred (frequent) customer
    • First time course taught
    • Promotional offerings
    • Bulk training purchase
    • Pre-purchase discount

These basic philosophies create the groundwork for our procedures.

Procedures
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This page last updated: 21 November, 2011
Copyright © 2011 by The Trainer's Friend, Inc.