
Philosophies
Our fundamental business philosophies
include
- Be easy to do business with
- Easy to get information
- Easy to schedule and run a class,
even a consortium
- Easy to reach us
- Keep things as simple as possible
- Provide quality products
- Technically current and accurate
- Written and organized for learning
and later as a reference
- Customer service is one of our
products
- Be creative in responding to
customer needs
- Price on value, but be competitive
- Must cover costs, including paying
instructors
and course authors quality rates
- Single price, including expenses
- We offer discounts for special
situations:
- First time customer
- Preferred customer
- First time course taught
- Promotional offerngs
- Bulk training purchase
- Pre-purchase discount
These basic philosophies create the
groundwork for our procedures.
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this page last updated: 26 April, 2008
Copyright © 2008 by The Trainer's Friend, Inc.